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Purchase Policy

Our goal at Mayajaal is to make your movie-going experience as easy and efficient as possible. Our Purchase Policy is designed to provide you with the information you need to ensure a smooth transaction and trouble-free retrieval of your tickets once you get to the theatre. Please take a minute to read the following:


1. PRICING AND AVAILABILITY


Mayajaal sells tickets on behalf of our Theatre partners. We do not set ticket prices, determine show times or control ticket availability and inventory. You are liable to pay applicable taxes in connection with purchase of your tickets on Mayajaal .


2. CONVENIENCE CHARGES AND ORDER PROCESSING FEES


Tickets purchased on Mayajaal are subject to a per ticket convenience charge and a non-refundable per order processing fee.


3. MODE OF PAYMENT


Mayajaal accepts only MasterCard and Visa. We will accept the following VISA Debit Cards.

  • ICICI bank VISA Debit cards
  • State Bank of India VISA Debit Cards
  • HDFC bank VISA Debit Cards
  • Axis Bank VISA Debit Cards
  • Deutsche Bank VISA Debit Cards
  • Karur Vysya Bank VISA Debit Cards
  • Corp Bank VISA Debit Cards
  • Indian Overseas Bank VISA Debit Cards
No cash transaction will be entered into by Mayajaal with the buyer.


4. PROOF OF IDENTITY


Be Prepared to Present Your Credit Card and Your Picture ID as the theatres may possibly REQUIRE that you present the actual credit card used to purchase tickets on Mayajaal and the number printed on the card must match the number stored for your transaction.


5. TICKETS ONCE SOLD CANNOT BE EXCHANGED, CANCELLED OR REFUNDED

Movie tickets sold online through Mayajaal are done so on a no returns, exchange or cancellation basis. Refunds of the ticket price or the convenience charges thereof will not be issued for any reasons whatsoever. By completing your transaction by clicking on the Purchase Now button, you are accepting this policy. Please select your movie carefully and double check that the session and ticket information contained under the You have Selected heading is correct to prevent you being out of pocket.


6. PRICING AND OTHER ERRORS


If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on Mayajaal or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then: Mayajaal will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this web site.


7. CANCELLED/POSTPONED EVENTS


If A show is cancelled or postponed by the theaters for reasons whatsoever, it is not the responsibility of Mayajaal to refund or compensate you in any manner. It is up to sole discretion of the theatre owners to either return the ticket cost or give you tickets for next available show date and time.


8. ORDER CONFIRMATION


If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm the same form your booking history or with the Customer Service Department whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Mayajaal will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.


9. CENSOR WARNING


Tickets are made available subject to the classification of the relevant film given by the Indian Sensor board. Please check the censor warning before buying the tickets. Children below the age of 18 will not be allowed entry for an “A” rated movie. Also please check for any additional restrictions imposed. By purchasing a ticket, you represent that you are of an age permitted to purchase a ticket pursuant to the relevant classification for the film, and agree that theatres have the right to request proof of age identification.


10. CHILDREN 3 YEARS AND ABOVE


Our multiplex partners have a policy of buying tickets for children 3 years and above. If your children are younger than 3 years, you are welcome to carry them in your arms however; children who are 3 years and older children will need separate tickets.


11. ANTI-FRAUD MEASURES


From time to time Mayajaal may use techniques designed to identify fraudulent activities on the Site, such as fraudulent credit card use. You agree to cooperate with such efforts as Mayajaal in its sole discretion deem necessary. You further agree that if for any reason you or others acting upon your behalf are suspected of fraud or any other breach of these terms, Mayajaal may terminate your right to access and use the Site.


12. AMOUNT OF TICKETS PER CUSTOMER OR "TICKET LIMITS"


When purchasing tickets on Mayajaal you are limited to a specified number of tickets for each movies per transaction. Please verify this number before you proceed to purchase the tickets.


13. RETREIVING YOUR TICKET


Please read your online and email confirmation pages carefully, as they provide you with important information about retrieving your tickets that may be unique to your chosen theatre. The confirmation pages and email have your confirmation number. Take your confirmation number with you to the theatre. Be Prepared to Present Your Credit Card and/or your Picture ID.


14. DELIVERY


Mayajaal offers multiple delivery options. The options may vary from for different movies. Currently the following delivery options are available:

  • Email confirmation: Your booking confirmation will be sent via an email. This confirmation needs to be printed and shown at the ticket counter to get a physical ticket.
  • SMS confirmation:: Your booking confirmation will be sent via an SMS. The SMS details need to be shown at the ticket counter to get a physical ticket.
Mayajaal may vary the Purchase Policy at any time. Any variation will become effective upon publication on Mayajaal Web Site By making a purchase after the Purchase Policy has been varied; you agree to be bound by the variation.

Please read the Terms of use and Privacy policy for a better understanding of our relationship with you.


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